No Connection? No Problem: How Shops Keep Trading When Payment Systems Go Down
- 3 Min
Insurance you never knew you needed
It’s a busy weekend. Your franchisees are reporting great numbers. It’s only mid-day but the marketing campaign you’ve invested in for weeks is already paying dividends.
Then, out of nowhere, your phone dings. There’s a network outage. The checkouts are down at every store. In most cases, it’s the kind of mistake that eats into profits, takes up time, and creates headaches no one needs.
But, luckily for you, your terminal network is equipped with Store and Forward technology. The internet may be down, but your payments sails through smoothly. No drama, no delays. Your customers don’t even notice. Store and Forward can make a big difference for your customer experience.
Always online
Store and Forward (SAF) ensures Wpay terminals continue to process payments during unexpected outages. Think internet, scheme, or bank disruptions.
Once the connection is restored, the stored transactions are forwarded to the server, and the terminal resumes processing new transactions online. SAF can be configured to meet your specific business needs. Each terminal can store between 999 and 9,999 transactions, depending on the model, with customisable limits for individual transaction amounts, daily totals, and the total number of transactions stored.
Greater customer experience
SAF is a must-have safety net for all types of businesses, protecting them against lost sales during outages, but the benefits for customer experience are equally valuable.
By implementing SAF, retailers prevent delays at checkout. Customers can complete their purchases without unnecessary waiting. This is particularly beneficial during peak shopping times or unforeseen technical issues.
Consistently providing reliable service, even during technical challenges, demonstrates a business’ commitment to customer experience. As we all know, reliability grows customer loyalty, as shoppers are more likely to return to stores where their purchasing experience is protected against disruptions.
Integrating Store and Forward technology into your checkout keeps sales flowing even when connectivity doesn’t—ensuring a seamless, reliable shopping experience every time.
Integrating Store and Forward technology into your checkout keeps sales flowing even when connectivity doesn’t—ensuring a seamless, reliable shopping experience every time.
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