We are Wpay Pty Limited (ABN 86 646 547 908) (Wpay), a payments service provider for merchants that is part of the Woolworths Group of Companies. This policy outlines the way in which we collect, hold, secure use and share personal information in connection with Wpay’s merchant services business. Please see the ‘How to contact Wpay’ section below if you have any questions about our Privacy Policy or how Wpay handles your personal information.
Wpay collects, holds, uses and discloses personal information to help us perform the following functions in order to deliver payments services to our merchant clients:
We may also use or disclose the personal information we hold:
Without this information we may not be able to provide you with our products or services (or with all of the features and functionality offered by our products or services) or to respond to queries or requests that you submit to us.
Wpay may collect personal information:
We may share personal information with:
Some of our service providers, including data storage and technology service providers, may be located or use locations outside of Australia.
Where we share personal information overseas, we take steps to ensure that our service providers are obliged to protect this personal information in accordance with Australian legal requirements and that they are only permitted to use personal information for the purpose for which it is shared.
Our service providers or their data storage servers may be located, and may store your personal information from time to time, in a number of countries, including New Zealand, the United Kingdom, United States, India and Japan.
Your personal information is important to us. We design our systems with your security and privacy in mind.
Any personal information we hold is generally stored electronically in computers or cloud systems operated by us or by our service providers. We implement a range of information security measures and encryption protocols when we handle your personal information to protect it from unauthorised access, loss, misuse or wrongful alteration.
We also use security measures such as physical and technical security access controls or other safeguards, information security technologies, policies, procedures and training programs to ensure the security of your personal information.
You have a right to request access to the personal information we hold about you and correct your personal information if it is inaccurate, out of date, incomplete, irrelevant or misleading.
However, before we provide you with access or correct your personal information we may require verification of proof of identity. There is no charge to submit a request to correct or access your personal information, however, we may charge a reasonable fee for giving access to your personal information if your request requires substantial effort on our part.
If you would like a copy of the personal information held by us about you, or if you would like to correct your personal information, please contact the Privacy Officer using the details shown in the ‘How to contact Wpay’ section below.
If you would like to complain about a breach of the Australian Privacy Principles, you may contact our Privacy Officer. We may ask you to put your complaint in writing and to provide relevant details. We may discuss your complaint with our personnel and our service providers and others as appropriate.
We will respond to your complaint in a reasonable period of time (usually within 30 days).
If we have not responded to you within a reasonable time or if you feel that your complaint has not been resolved satisfactorily you are also entitled to make a complaint to the Office of the Australian Information Commissioner (OAIC). Contact details can be found at the OAIC’s website: www.oaic.gov.au
If you have any questions about our Privacy Policy or the way in which we collect, hold, secure, use or share your personal information, please contact us:
Phone: 1300 908 631
Email: privacy@woolworths.com.au
Post: Privacy Officer
Woolworths Group Limited
PO Box 8000
BAULKHAM HILLS NSW 2153
Wpay may make changes to this policy from time to time, to take into account changes to our standard practices and procedures or where necessary to comply with new laws and regulations. The latest version of this policy will always be available on our website.
Woolworths Group acknowledges the many Traditional Owners of the Lands on which we operate, and pay our respects to their Elders past and present.
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